Key Account Manager

The Key Account Manager (KAM) is to focus on determining and managing key accounts in order to accomplish and advance sales budgets, and maximize opportunities to make sales. They are liaison between operations and sales. They are responsible for achieving certain sales targets from direct sales routes through the process of growing and developing existing clients. The KAM is develops unique strategies to grow the organization and manage numerous points of sales across the country.

Responsibilities

• Identify and assess a client’s critical needs.
• Collect information internally.
• Attend meetings with clients, organize weekly or quarterly reviews with customer and management.
• Forecast and track key account metrics.
• Solve customer related issues.
• Anticipate needs in the warehouse and changes in customer profile.
• Be a point of contact to priority customers and resolving any issues that they have.
• Collect and communicate customer requirements to all necessary departments.
• Provide technical customer support as necessary.
• Respond to client communications or queries.

Qualifications

• Candidate must have considerable knowledge of food logistics and cold storage industry.
• Knowledge of consumer products industry (FMCG).
• Able to plan, achieve results and create a pipeline for continued sales growth.
• Requires a bachelor’s degree in business, marketing, or related area, and at least 7 years of experience in the field.